FAQs

We are passionate about satisfying your individual needs. As we produce lithium batteries with fewer restrictions in terms of customization for you to choose the ideal solution.

FAQs For Polinovel

Q&A with Your Concerns Solved in Advance

FAQ

General

Yes, we accept sample orders to test quality and service first. It’s a great opportunity to get to know each other better before forging deeper collaborations. Just tell us the battery model or specification you need.

There is no limit. The more quantity you order, the better the price.

BMS stands for Battery Management System. It protects the battery from over-voltage, under-voltage, over-current, high temperature, or short circuits. Additionally, the BMS will shut off the battery to protect it from unsafe operating conditions. All Polinovel batteries have a built-in BMS. 

Technical

The reason may be related to the the conformity of the battery. In this connection, it is more difficult to make good conformity on different batteries, or the cells in different batteries. The voltage difference between the batteries will get large too, which in turn may lead to high impact current inside the batteries, and damage the BMS.

Active balancing is realized in the form of power transfer, which relies on expensive chips and transformers, and also requires peripheral components that are larger and more costly. It is mainly used in electric vehicle applications. Balancing plays an auxiliary, not a deciding role. The core is to guarantee the battery’s conformity.

Products

LiFePO4 batteries can be charged in up to 1 hour. And it is more recommended to charge within 2-5 hours, which is good for the life of the lithium battery. Please contact us for more detailed charge rates.

Customization

Yes, customization is available. You can customize voltage, capacity, charge/discharge current, size, terminals, etc.

Yes, we accept brand printing on the battery case, label sticker, or silk screen.

We also provide function and appearance customization services, such as LCD display, Bluetooth monitoring, waterproof level, etc.

Service

Generally, sample orders are 7-20 days and bulk orders are 20-35 days. It depends on the quantity.

Our batteries comply with CE, MSDS, UN38.3, and other related certifications to ensure quality and safe transportation.

Our maximum warranty period is 5 years. If you are interested in our batteries, please send us an inquiry. Our sales will get back to you as soon as possible.

You can contact us at sales@polinovel.com. Our sales will reply you soon.

If required, we provide customers with a one-stop solution of customized batteries, packaging and accessories for lithium batteries. Feel free to contact us.

Payment

Sample orders require full payment in advance. Firm orders should be prepaid with a 30% deposit, and the balance should be paid before shipment. If you have further questions, please feel free to contact us.

Shipping

For sample order, air or express.
For bulk orders, we arrange sea or air shipping according to your requirements.

Get A Free Quote

    *We respect your confidentiality and all information are protected.

    Download Manual

      *We respect your confidentiality and all information are protected.